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SAMSONGEMS
>> POLICIES
1. MINIMUM ORDER & DISCOUNTS - The minimum order is $350.00,
we offer a 10% discount on orders above $2200.00 and 15% discount on orders above
$5000.00 (Topaz and other bulky stones are excluded from these discounts).
2. DELIVERY - We ship by U.S. Postal Service, United Parcel
Service or Federal Express. All shipments require an adult signature
upon receipt. We will determine the best method of shipping
based on your order. If you require special delivery services,
please request these at the time you place your order. A phone
number is required for all orders. We also need to know if the
delivery address is a commercial or residential address.
3. SAFE DELIVERY GUARANTEED - In the USA via FedEx. If you
receive a damaged or incorrect order, please notify us immediately
DO NOT RETURN ANY MERCHANDISE. Save our original shipping container
and packing material; notify us immediately upon opening the
package. We will give you specific instructions. Shortages must
be reported immediately after receipt of the order.
4. SATISFACTION GUARANTEED/RETURNS - Immediate replacement
or refund upon receipt of any item returned within 5 days after
receipt. Items returned must be in the same condition as sent.
We MAY not accept returns on items if our labels, bags, ring
boxes or tags have been changed or removed. There will be a
restocking fee on all "IMPROPER" returns. To exchange
or return merchandise, please send it fully insured and properly
packaged by UPS or Federal Express with your instructions for
exchange or refund (please do not use the postal service because
it is unreliable).
5. OUT OF STOCK ITEMS OR SUBSTITUTIONS - Unless you specify
otherwise, we will backorder, cancel or substitute items that
are out of stock. You are not billed for the backorder until
the merchandise is shipped. You will be advised of any backorders
or cancellations on your invoice.
6. PAYMENT - We accept Western Union Money Transfer, TT/wire
transfer, Checks, Money Orders. All orders must be fully or
at least partly prepaid for. COD ORDERS ARE NOT ACCEPTED!
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